Covid-19 FAQs
As the world comes together to beat the COVID-19 outbreak, SKINME is doing our best to soften the blow for our customers.
Our courier companies have adapted delivery processes to ensure that they are secure. Due to high security and health concerns within international parcel custom clearance, we are experiencing longer than normal shipping time.
We fulfill all our products on demand once you place an order. Shipping time varies by location. These are our estimates: **Max delivery time – 45 business days. Please check our shipping policy for more information about shipping updates
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
Our Customer Support email reply time is about one day. You can reach to us by email hello@skinme.co.uk, chat app or through our social network channels.
We're working closely with our suppliers to ensure we have adequate stock levels. But Covid-19 is impacting the entire industry and supply chain, so there could be some disruptions.
As we continue to clear our backlog, we'll keep you updated on when we increase our daily limits and continue posting updates as they come.
Remember to take care of your own health. Check the guidelines and current updates from the NHS, World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.
WE APPRECIATE YOUR UNDERSTANDING OF ANY DELAYS THAT MAY OCCUR AND OUR CUSTOMER SERVICE TEAM IS AVAILABLE FOR ANYTHING YOU MAY NEED.
Last updated: 16/11/2020 01:22