Shipping policy
We ship all our products WORLDWIDE ✈️🌏🌎🌍⚽️
Latest updates regarding our services through COVID-19
Together through COVID-19 pandemic
As the world comes together to beat the COVID-19 outbreak, SKINME is doing our best to soften the blow for our customers.
Our courier companies have adapted delivery processes to ensure that they are secure. Due to high security and health concerns within international parcel custom clearance, we are experiencing longer than normal shipping time.
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
Our Customer Support email reply time is about one day. We're starting to expand our chat availability to resume 24/7 live support in the near future.
We're working closely with our suppliers to ensure we have adequate stock levels. But Covid-19 is impacting the entire industry and supply chain, so there could be some disruptions.
As we continue to clear our backlog, we'll keep you updated on when we increase our daily limits and continue posting updates as they come.
Remember to take care of your own health. Check the guidelines and current updates from the NHS, World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.
Thank you for your patience and for reading.
We ship more than 100,000+ orders each year. To ensure we send your products as fast as possible, we route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way!
We partner with these global carriers to give you the best shipping experience:
Currently, SKINME has 6 separate shipping regions.
1. UNITED KINGDOM & USA
2. EUROPE - Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Ukraine, Vatican City
3. EFTA STATES - Iceland, Liechtenstein, Norway, Switzerland
4. CANADA
5. AUSTRALIA / NZ
6. WORLDWIDE
- All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as SKINME doesn't ship to these destinations.
The above lists of countries may change periodically.
SHIPPING CHARGES
|
United Kingdom
|
£2.70 |
|
Europe
|
£2.70
|
|
United States
|
£2.70
|
| EFTA States | £3.70 |
|
Canada
|
£2.89 |
|
Australia
|
£2.89
|
|
New Zealand
|
£2.89
|
|
Asia
|
£2.89
|
|
Africa
|
£2.89
|
| Worldwide | £2.89 |
SHIPPING TIMES
We fulfill all our products on demand once you place an order.
Shipping time varies by location. These are our estimates:
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
-
● USA: 3–4 business days
-
● Europe: 6–8 business days
-
● Australia: 2–14 business days
-
● Japan: 4–8 business days
-
● International: 10–20 business days
*Estimated Shipping Time
| United Kingdom | 5-15 Business days |
| Europe | 4-15 Business days |
| United States | 4-20 Business days |
| EFTA States | 5-20 Business days |
| Canada | 5-15 Business days |
| Australia | 5-15 Business days |
| New Zealand | 8-15 Business days |
| Asia | 8-20 Business days |
| Africa | 8-20 Business days |
| Worldwide | 8-30 Business days |
*Max delivery time for all orders – 45 business days.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
We route orders using an advanced algorithm, taking into account the end your address, where the product is available, and other factors. 99% of the time, the algorithm chooses the closest fulfillment center to you.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
